Last Updated: August 20, 2026
At Braking Bistro, we want our customers to have a positive experience. If there is an issue with your order or service, please contact us as soon as possible so we can review the situation and provide an appropriate solution.
1. Order Issues
If you receive an incorrect, missing, damaged, or otherwise unacceptable item, please contact us as soon as possible after receiving your order.
When contacting us, please provide:
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Your order number
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Your name and contact information
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Details of the issue
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Photos of the order or item, if applicable
We will review your request and determine whether a replacement, refund, or other solution is appropriate.
2. Refund Eligibility
Refunds may be considered in situations such as:
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Incorrect items being provided
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Missing items from an order
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Significant issues with the quality of an order
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Orders that cannot be fulfilled due to an issue on our side
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Duplicate or incorrect charges
Refund eligibility will be determined after reviewing the specific circumstances of the order.
3. Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has been prepared or is already being delivered, cancellation may no longer be possible and a refund may not be available.
4. Non-Refundable Situations
Refunds may not be provided for:
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Change of mind after an order has been prepared
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Incorrect delivery information provided by the customer
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Delays caused by circumstances outside our reasonable control
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Food or products that have already been consumed
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Requests made after an unreasonable period of time
5. Refund Processing
Once a refund has been approved, it will be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Delivery Fees
Delivery charges may not be refundable unless the issue was caused by an error on our part or the order could not be fulfilled by Braking Bistro.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have questions about our Refund Policy or need assistance with an order, please contact us.
Contact Information
Business Name: Braking Bistro
Email: contact@brakingbistro.com
Phone: +1 (800) 555-0147